Return Policy

At Sensor Products Inc., your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure a hassle-free experience.

Eligibility for Returns

Products may be returned within 15 days of receipt.
Items must be unopened, unused, and in their original packaging.
Products that show signs of use, damage, or tampering will not be eligible for return.

Return Process

1. Contact Us: Before returning an item, please contact our customer service team at [insert contact information] to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
2. Prepare Your Return: Ensure the product is securely packed to avoid damage during shipping. Include the original invoice or order confirmation with your return.
3. Ship the Item: Send the package to the address provided by our customer service team. Return shipping costs are the responsibility of the customer unless the product is defective or an error was made in the order.

Refunds

Once the returned item is received and inspected, we will process your refund.
Refunds will be issued to the original payment method within 5-7 business days of approval.
Shipping fees are non-refundable.

Exclusions

Custom or special-order items are not eligible for return.
Items returned after 15 days or without an RMA number will not be accepted.
If you have any questions or need further assistance, please reach out to us at [email protected]. We’re here to help.